• New Community Support Hot Line from Telford & Wrekin 24th March 2020

    Without doubt, the coronavirus has created the most challenging and difficult time for all of us.  Looking out for each other and being kind to one another has never been more necessary.  Seeing how communities have already come together is heartening but the need to reduce contact with each other will make this even more difficult.

    Key to being well is for everyone to follow the NHS health information and advice which is being shared widely.  This is particularly important if you are aged 70 or over, have a long-term health condition, are pregnant or have a weakened immune system. 

    Avoiding unnecessary social contact means some people can’t go out to buy food or pick up medication.  It’s inevitable that many of us will need additional help and support over the coming weeks.  So whilst there is extraordinary community spirit we have launched our new Community Support Helpline.

    Some of our more vulnerable residents will now need additional help over the coming weeks and months such as for shopping, collecting prescriptions, dog walking etc… In order to offer support we have established a new Community Support Helpline for those people who may not have family, friends or neighbours who are able to help them with these basic tasks.

    The phone number to call is 01952 382030, lines are open Monday to Friday 9am to 5pm and Saturday and Sunday 9am to 1pm until further notice.  People can also register for this support at any time on line at www.telford.gov.uk/isolationsupport.   If you or anyone in your community is concerned about a neighbour or friend who might need our support please don’t hesitate to get in touch either via phone or on line. 

    Our customer service staff are ready to deal with requests for assistance and we have teams of council staff located across the borough who are ready to help.  We will be following this email with a separate one from Angie Astley writing to you on my behalf and asking you to join us and be part of our network of community, voluntary and faith groups working together to pool our resources and responding to requests for help received via our helpline.  I know many Town and Parish Councils are already offering much needed help and support and are ready and willing to play their part. 

    Cllr Shaun Davies, Leader of Telford & Wrekin Council